Loveliness Studio Return & Refund policy

Subject to your rights at law, we will accept the return of Products for a refund if:

 

 1. You have received a Product from us that is different from the one you ordered

 

2. The Products were damaged or faulty at the time of delivery to you

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Several types of goods are exempt from being returned. Perishable goods such as customized products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

To complete your return, please contact loveliness.studio@hotmail.com and we require your order detail and photographic evidence, within 10 days of arrival.

 

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds (if applicable)

Unfortunately, we cannot accept refunds for changes of mind. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at loveliness.studio@hotmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

Exchanges will only be accepted on full price items within 10 days of purchase. Exchange is not available on purchased on sale. We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at loveliness.studio@hotmail.com and we will respond to your inquiry as soon as possible.

 

Shipping

To return your product, please email loveliness.studio@hotmail.com for an address.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.