Loveliness Studio Return & Refund policy
Change of mind
We do not offer returns or refunds for change of mind unless otherwise stated.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, please email loveliness.studio.info@gmail.com within 10 days of delivery with your order number and clear photos. We will assess the issue and arrange an appropriate remedy, which may include a replacement, repair or refund.
Sale and customised items
Sale items and customised items are not eligible for change-of-mind returns. This does not exclude your rights if an item is faulty, damaged or not as described.
Returns
Please contact us before returning anything. Items sent back without prior approval may not be accepted. If a return is approved, we will provide return instructions. Return postage for change-of-mind returns, where accepted, is the customer's responsibility.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.